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| - ***YELP 100 CHALLENGE 78/100***
This is the closest Krispy Kreme for us, so naturally, it has been our go to location when the mood for melt in your mouth glazed donuts strike. I have no complaints on the products, they're great especially when the lights are on and they're fresh and piping hot! They have several varieties: cake donuts, crullers, donut holes, specialty and seasonal donuts like the pumpkin spiced and of course the ever popular glazed. So good that you can never eat just one and should come with warning labels as they are very addicting!
This particular location is very lacking when it comes to customer service though, I've had one too many undesirable experiences here. As a matter of fact, I can't recall a time when everything was just smooth sailing and didn't come across a hiccup. There's always something!
Last Saturday I woke up with a hankering for Pumpkin Spiced donuts so we decided to cruise to Krispy Kreme. When we got there close to 10 am it wasn't busy at all with a few tables occupied and only one person ahead in line which was a relief as this place often gets crowded. As we were waiting I noticed the pumpkin spiced donut container was empty and no cake donuts on display. Before I could wonder further, the girl asked us if we were ready to order and gave us 4 samples. I told her we wanted a dozen of the pumpkin spice, even before I could finish she rudely interrupts and said they were out! I was caught off guard and repeated what she said and muttered how could you be out it's barely 10, she just shrugged with no explanation. I told her to give us a minute to pick something else, I asked if they had cake donuts and she gives me this look like I'm stupid and says "Ummm, yeah!" and I responded with "Ummm how would I know they're not on display" lol. Some guy had walked in behind us so I told him he could go ahead as we were still deciding. He declined and said he needed time as well. This girl then had the nerve to tell me and my family "if you don't want to buy anything it's okay you can go". So insulting! Like she was insinuating we just went there to get samples. In which I replied "I was set on getting pumpkin spiced donuts it's not my fault you guys are out and now need a minute". I would've made a bigger deal of it had my kids and mom not been there plus it was early and I haven't even had my coffee yet JEEEEZ! Even my son commented on how rude she was and said "Give them ZERO stars on YELP mom! Hahahaha.
Ended up getting a dozen of assorted donuts but I was sad because I really wanted my pumpkin spice, until I remembered Mavericks carries Krispy Kreme, lo and behold they had them there and all was well again LOL.
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