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  • This is my EXCELLENT review of Larry H.Nissan (purchase date 7/24/15) I was looking to upgrade from a 2 door vehicle to a 4 door. I saw online that Larry H. Miller was having a sale so I called and spoke to Roland Heidenhofer and explained my situation (I had only had my car for 1 year so there was quite a lot of negative equity on it). He listened to me and thought he might be able to assist me so we made an appointment for me to come in after work to look at an Altima. He was ready when I arrived and as promised instead of going and looking at something I could not afford we actually did the application first. I had stated I was interested in an Altima or even a Sentra if my present situation required me to go with a slightly cheaper vehicle. Instead of trying to talk me into anything other than what I wanted we went and test drove an Altima 2.5 S. I loved the car and while we were on the test drive his manager, Cassidy Russell, was trying to see what they could do for me. As I stated I was quite negative and was not expecting to get out of my current vehicle quite yet. Before I go further let me say this...Roland knew everything about the car and then some. On the test drive he pointed out every single feature of the vehicle and had answers to all of my questions. He walked me around and showed me everything on the car which in my experience is done just before you drive home in the car. Roland did this at the beginning before anything else and I really appreciated that. When we got back from the test drive I waited for about 15 minutes when Cassidy came to talk to me. Unlike most dealerships there was NO pressure. He didn't come to tell me "it's either this or nothing". He actually sat me down and wanted to hear why I wanted to trade in a car so quickly. I explained my situation and he listened and explained how the negative equity worked and that if I really wanted to trade my car in then I would have actually need to look at a slightly more expensive vehicle. Of course I was worried about my monthly payment as I knew I could only afford a certain amount per month and I was absolutely expecting them to say they needed $5k down or and/or the payment was going to be $800/mo but this was NOT at all the case. After actually asking me if I would consider going with a more expensive vehicle Roland went and picked out an Altima 2.5 SV model. This vehicle has everything I've ever wanted in a car and then some! After confirming I was ok with this car they went to work on making the deal. Let me tell you...I never expected them to say yes! And while my payment did go up some, which was to be expected going into a more expensive vehicle, it was more than reasonable and they never pushed me into anything I could not do. After shaking on it we met with Jeremy who made the signing of the papers the quickest and easiest experience ever! I want to tell anyone reading this that I have already recommended this dealership to 3 other people. And I want to make this clear...even if they had not gotten me into a vehicle I still would recommend Larry H. Nissan to anyone! Everyone you encounter here is very kind and very helpful. There was NO pressure from anyone and I've never had a sales manager just want to hear my story. It was also really great to see a dealership letting their sales specialists do what they do best...sell a car! I've never had such a wonderful experience at a dealership and I have been to many. Everyone took their time with me which I really appreciated. I never felt rushed to make a decision nor did I ever feel that Roland, Cassidy or Jeremy were too much in a hurry or too busy to spend time with us. Thank you Larry H. Nissan for being so awesome and keep up the great work! You guys really know the meaning of customer service!
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