I don't really like doing bad reviews. And This is not totally bad. I started off bad at Monos with one of the medical assistance Taylor. I don't know if she was too busy or what but I had to call a lot regarding different issues that were suppose to be ordered. As well as the staff that deals with the insurance for MRI and procedures were always hard to get a hold of, and hardly ever called you back. Taylor though was down right rude and disrespectful to me, and acted as if .had no right be upset or be asking for the things that were suppose to be done. It was very frustrating. I will say though she did get one thing done for me, that when I in extreme pain when a weekend came, and I was very grateful for that but I had to push it to the limit.
When I was given to Javier and his assistant Jennifer I was very pleased. It was basically monthly visit and going as far as I guess as my insurance would allow. Jennifer at first was on top on things and got things done. She always called me back and I had absolutely no complaints at all. Same with Javier. No complaints. AT one point I had even got a really nasty stomach bug or something that lasted a month and he helped with the meds on that that my doctor gave me on when to stop to help me which was great. I mean He really is a great PA. He cares and knows what he is doing. I don't have complaints there.
Things started going a bit bad over this last summer. I honestly think Jennifer his assistant got to busy. She looked tired. She still was never rude to me, but I was having to wait for things like prescriptions (not for drugs at a pharmacy but other things) and she was not returning my phone calls. Vacations were taken and business was not taken care of. I was looking for a simple prescription for a 10's unit and pads which it only needed to faxed and the company did the rest. It never got done. So my Primary doctor did it. Then they were going to send me to Physical therapy for an shoulder injury and I called them about it, they were on vacation. He had given me a shot but it had not lasted. But he told me how important it was. I was told the insurance had not approved it yet. When I primary asked me about it, she said it does not work that way. She said I'll take care of it, I need to get an X Ray of it then we can do an MRI after that but I'm referring you to a different pain clinic. Keep your appt with Javier for this month though. She was even surprised because she had only heard good things of him. And knew from me how happy I'd been with them.
My last visit was awkward to say the least. I told him my doctor ordered a X-Ray and he said he wanted an MRI. I don't know it was awkward. It was awkward when Jennifer called me back and everything. She had a prescription pad for the 10's unit 2 months later I may add, I just don't understand it. I really wish it would not have ended as it did. The front office was always great. They were wonderful girls. Always smiles. There back office was something that needed improvement that worked on insurance issues. Javier as a PA is great. The one time I saw DR. Lipshutz is great. He was friendly and all. I barely remember him, but he was nice. I'm just sorry our relationship had to end and I hope that maybe they can get some extra help or whatever it takes for the little things that add up.