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  • It pains me to write this review, but I'm doing it because I hope that the owners are paying attention and will use it as an opportunity to improve things. I have been regularly supporting since The Normal since it opened; it's in my neighborhood and I want to see it succeed. I had high hopes for this funky little diner with its charming decor and wonderful location. However, after dozens of meals at The Normal, I'm sorry to say that it is simply sub-par. The service has never been on point--despite the restaurant rarely being crowded, it's slow and not particularly friendly, and my orders often get mixed up. I've tried just about everything on the breakfast, lunch, and dinner menus. The only remotely impressive item was the fried donuts, which have since been removed and replaced with some other sort of donut that isn't nearly as good. The ingredients are clearly not fresh, from the fruit salad made mostly of cantaloupe (dead giveaway) to the hard, dry chicken tenders that even the kids can't stomach. Management doesn't solicit feedback or attempt to make connections with the local community, which is a shame. I actually miss the IHOP that was previously in this location. It was always bustling with energy. Judging by the empty tables at The Normal, the surrounding community must feel the same way.
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