We took our nieces here. We had to put our name onto the waiting list as the cats are all in a different room. It was a very long wait before we got a chance to go in. (approx 35-40 min wait). Our nieces got a bit restless waiting. We were only able to get 2 seats too so we had to stand and wait. Once we got into the room with the cats, most of the cats were sleeping. At that time, there were only 4 cats there. 2 were hiding. 1 was sleeping. The other one was playful but that's the one that everyone wanted to go and see.
The coffee/hot chocolate was ok. But I think I'd rather go elsewhere for the coffee/hot chocolate. But we had to spend money on something to see the cats. Will probably not come back.