I have decided to stay with using Pristine. Its because Pristine reached out to me to make things right. Lorenzo contacted me and wanted to hear what happened first hand. We spoke in depth. Lorenzo is a professional and he cares about the end result for his customers. After we spoke... Lorenzo sent me two of his best female cleaners. Both women were great. They both reached out to me to speak with me. They asked me what were my needs as far as what I wanted. They both were dressed well and made a good first impression on me. I was pleased. It did take me a little bit to agree for a new team to come back out but Im glad I did. When I sold my house, I called Pristine again and the work was exceptional. The new owners were very happy. Because Lorenzo did service recovery with me... is the reason I am still a customer. We decided to keep using Pristine Cleaning services for our new house when it gets done. Just a huge thanks to Lorenzo. I do want to add to this ~ to anyone that runs into unsatisfactory work or cleaning teams... reach out to Lorenzo - he will make sure you are satisfied. Communication is key.