Three of us went there from office during lunch time. It was almost empty and we got a table right away. So this part was ok but the rest of the experience, specially the customer service part, was really bad.
One of my co-workers had ordered "Sweet Potato Fries" but instead the waiter served regular fries. Then after pointing it out, she fixed it.
I ordered "CRISPY SHRIMP NOODLE BOWL" - the description of which says "Egg noodles piled high in a ramen-style broth. Finished with sliced almonds...". So I was expecting some sort of broth instead the bowl came with dry noodles with a big soup spoon (!?!#$@) and there was no trace of almond anywhere. The noodle was very sweet, so I asked the server if she can give me some hot sauce. She nodded her head, left the table and never came back with hot sauce or informed us that they don't have any hot sauce.
My other co-worker had ordered "HERBED MUSHROOM AND SHAVED PARMESAN" which also had a kind of sweet and flat taste.
At some point we pointed out the mismatched description of the broth to the server. She just gave us a blank look, no "sorry" or any kind of feedback that she would talk to the chef/management so that they can fix this in the future - as if we were talking to a tree.
The final surprise was when the bill came, the machine had default tip percentages of "20%", "25%" or "30%" - there was no option to change it. We just felt cheated and eventually left the place with extreme bitterness by giving 20% tips for some extremely bad customer service and very average quality of food.