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| - As a Phoenix local, we have a summer tradition of staying in local resorts to let the kids enjoy the pools. Not my first time staying here but had been a while because we mostly stayed in some of the newer resorts in Scottsdale. This day could have not gone worse. Checked in, sat by the pool for two hours, kid got sick in the lazy river by noon, and shut the majority of the water park down for the day. Not the resorts fault, but the way they handled it was exceptional. After stating my reason for the stay and the disappointment in the unfortunate circumstances the hotel staff allowed me to check out the same day and gave a full refund. I expected maybe a resort fee refund, not the room as well. It was offered by the front desk, which tells me the mamagement is well run and empowers their employees to make things right. I travel about 50% of the time in my job, and that is hard to find these days. Great place to have a staycation and will highly recommend to any visitors or locals. Rooms are nice, large, clean, and well kept and as nice as any of the newer resorts. From the old days of being South Mountain Hilton till now, it has remained modern and first class.
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