I came in last night for some gel nails for the new year. I am a first time customer at this salon. I had one technician do the gel nail application and then had to switch to another for the design. The first technician accidentally finished off the manicure with lotion prior to the designs being added by the other. This meant the design person had to strip my nails down, wash my hands and pretty much start over. This kept me there almost an hour longer than necessary. So why the 5 stars? This is because it was an honest mistake by the first technician. The more senior technician that did the design apologized several times and thanked me for staying so long to fix the issue. She even took the time to educate the first technician about the mistake (nicely of course). I have never had such wonderful customer service! Everyone makes mistakes, they owned up to it and made me feel like they really were sorry. Plus my nails turned out amazing! Well worth it. I am 100% returning to this salon again for my gel polish change in a few weeks. Customer service and making right any mistake is what counts. It is so rare to find people doing this now days and I commend both technicians for making me feel worth their time to fix the issue.