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| - When we moved in here we were in a rush moving from out of state. I had a great new job and we were looking forward to big increase in the quality of living moving from Los Angeles to here, and the apartment we were showed assured our home would be a huge upgrade.
I walked up the front door of my new apartment to find the key I was given didn't even work. I took a trip back to the office and was informed that they make their own keys and sometimes they don't work. Well, it's not that big of deal to walk back to the office before I get into my apartment. I now see that it was a sign of how this place is managed. Figure out a way to do it yourself rather than hire a professional seems to be thier motto.
Upon moving in, I saw the dream was over. The carpet was so bad it was amazing that it hadn't been cleaned at all from the previous tenant. There were spots and cigarette burns everywhere, but after such a huge move we didn't have time to complain, and we just planned on cleaning it ourselves after we moved in. After moving in we realized that the spots on the carpet had already probably been cleaned, and proven impossible to remove. Why would they have rented that to me after showing me an apartment with pristine carpet?
Unfortunately the carpet was just the beginning. We performed our pre-move in inspection, which of course we weren't even allowed into the apartment before we were given keys after signing our lease. We were completely led to believe we would be receiving a place comparable at leaset to the apartment we were shown, but the inspection list became a novel of dilapidation. The microwave didn't work, which means the grease vent over the stove didn't work either. The faucet on the sink leaked water everywhere. The shelves in the pantry were broken and lying on the floor. Their was a handle missing from the wet bar sink, there were cigarette burns on the counters on the bathrooms.
After reporting all of these things, we were told that maintenance is too backed up right now, and you'd get to it soon. I believe that if maintenance is too busy to prepare apartments properly for move in, then you are too busy to be renting any new apartments. Do you agree?
I demanded that maintenance come immediately to fix everything, and it began one of 8 visits to perform simple repairs. The first guy to come was named Rick, and he informed me that my microwave couldn't be fixed, and he needed to order a new one and it would take one week, and he would fix the rest when he brought the new unit in. After 2 weeks I came back to the office to complain about this and I had a new maintenance person show up who couldn't read english. I know this, because he asked me to read the work order to him. He then proceeded to take apart the microwave to "fix" it. He also decided it couldn't be fixed and told me he would order a new one. I informed him that one should have already been ordered, but he told me that it was not.
The following week Rick returned and informed me that the microwave had been ready for 2 weeks. He had no reason for not installing it when it came in, just a shrug and a confused look when I asked. He tried for about 20 minutes to install the microwave before telling me he needed to leave and get new tools. After 30 minutes past without him returning I installed it myself. He returned to take his tools back about an hour later. Do you think it's reasonable for tenants to have to install their own appliances? How do you ensure that your maintenance is competent to do simple tasks like this?
I was told that the handle on the sink couldn't be replaced, and I would just have to deal with only having the hot handle on the sink. Rick replaced the faucet in the kitchen that was leaking water, and told me he couldn't figure out why all the red and blue temperature caps on the knobs are always backwards. I figured it out when he left, since the sink was still leaking. He put in on backwards, and since they "always" put them on backwards, it tells me he installs all of them backwards. Does this sound like competent maintenance? Is it reasonable for a tenant to need to reinstall a faucet that your people installed backwards?
I eventually fixed the shelves in the pantry myself, and refused to call maintenance again until my ancient fridge quit working and let all my food spoil over the weekend while I was out of town. When I got back and threw away all of my spoiled food, I called maintenance and was told that the fridge seemed to be working again, and they wouldn't replace it unless it was broken when they inspected it. Do you think it's reasonable for a tenant to keep a fridge that has already cost them over a hundred dollars in spoiled food? I demanded a new unit, and eventually they complied.
As for the grounds, I was told the pools and weight room were 24 hours when I moved in. I've since seen that they are often locked up without any sign of why they are closed.
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