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  • Not a bad massage, but if you're looking for relaxation, do not even waste your time. I've had three massages here over the last six years. The first was an introductory rate, and was just average, but I was feeling somewhat relaxed when it was over. Then the receptionist started in on all the membership options and how, if I didn't join and commit to having the $49 deducted from my credit card (which I didn't possess at the time) each month, it would cost me an insane amount for any future massages. The second time was more than a year later, and I'd forgotten I'd been there previously. They had my name and address in their computer, so they said I had to join if I wanted the $49 rate. When I said I couldn't join at that time, they said it'd be $90. I said forget it, and they said they'd still have to charge me for the session. Once again I said forget it and was about to leave when a supervisor said I could have the $49 rate one more time without joining. My 60-minute massage lasted 48 minutes and was below average. Finally, three years later a friend gave me a gift card for a free massage. The manager was downright nasty and said, for the entire waiting room to hear as though she wanted to embarrass me, that if the whole $90 wasn't paid on the card that I couldn't get the massage nor my friend's money back. Turned out it she did pay the $90, so I got my 43-minute massage with no apology or explanation, and I walked out totally frustrated. I've resolved never again to give them a cent of my money, and if the chain were smart they'd fire that horrible shrew of a manger. But since the chain has made it clear they are far more interested in signing people up for long-term commitments than they are providing what they offer (a relaxing, 60-minute massage), it seems pretty obvious they are not smart and care not a bit about customer satisfaction.
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