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  • Horrible customer service and prices have gone up. We use to dine here regularly but it's going downhill fast. This last visit in the drive through we asked for brown sauce on the side. We have always asked and they have always given, along with red and green. This employee who later I found out went by Manuel said NO. He said he doesn't want me to get use to them giving us the brown sauce because it's ten feet away in the main part of the filibertos and if he's ever busy(I was the ONLY car in line) he won't be able to get it. I asked then you won't even this one time for a good customer service rating do the right thing? Isn't a drive through all about convenience? So after a few minutes going back and forth and him knowing I have a baby and toddler with no shoes on in the car I grab my food, pull into parking lot grab my kids carry them Inside get my brown sauce and then ask for the manager and they said to just call back later she is gone for at least two weeks and she's not going to care because the owner is Manuel's cousin. I even video taped Manuel and the inside to show how NOT busy they were. Plus they are more expensive now then Rosas down the St which is better anyways!!!
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