| rev:text
| - Another stellar experience at DHA South.
I was sure I had a cavity in one of my molars and when I asked my orthodontist in Milwaukee to check she said it might be a cavity, but a really small one. So, the week before Thanksgiving I called DHA and scheduled an appointment to have it filled.
They were really accomodating and found me an appointment that was not only after finals, but during the time that my place of work gives us off for holiday. Additionally, it was the day after Christmas, so I was able to see her while I was visiting family in Madison and I didn't have to make a separate trip.
At 8:45am I was called by my favorite hygienist and I was off. At about 9:05 I was done and out the door. Cavity filled, no novicane required because it wasn't that severe. Dr. McClain also treated my tooth with some desensitizer before sending me on my way.
After the treatment she spent some time chatting with me about the process of my orthodontics and gave me my favorite toothpaste. She did have to go to see another patient, but I can't wait to see her again. As usual, if I have questions I can email her and she will respond personally.
I will admit that some of the reception staff aren't the friendliest, the most helpful, or whatever. Example, at this particular visit I checked-in and had to inform them of an insurance change. My new insurance is through my former employer, so it is a little confusing, but I did tell them, "I am no longer with my former employer, but my benefits are still with them. The difference is that I am a dependent on someone else's policy and I am no longer the primary for the policy. I have a new ID number and I can give that to you when you're ready."
Seems pretty simple, but they went on to not understand and ask me about relationship status' and name changes. In my opinion that really isn't their concern, so I just said I would let them know when and if my name changes. The important part about insurance is that I am covered and I have all of the required information for the policy. I find the front desk staff to be nice most of the time, but I will put up with the few bad apples because I get amazing care from my dentist.
I will admit that my dentist is popular and she books in advance, BUT I have been seeing her for just under 30 years now - since I was a baby - and I will continue to see her until she moves or retires, in which case I will either move with her or I will cry.
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