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  • This store is a joke. We have been with Verizon for years now. A year ago we had to open a new account for our business so all we needed to do was transfer some of our lines from an existing account to a new account. We got to the store 20 minutes before they opened so we could be first in line to get this done and over with and not have to spend our entire day there. We didn't leave until 30 MINUTES AFTER THE STORE CLOSED. We literally spent the entire day there trying to open the account and get our lines switched over. The rep helping us was extremely nice, but he had no idea what he was doing. His lack of knowledge with the business accounts is what caused us to be there ALL DAY from open to close. He kept messing things up, so we had to start the process ALL over again. The manager there didn't seem to care and never once came over to help, he just stood in his corner all day watching everyone. This happened a year ago. I have been in multiple times since then trying to correct errors that keep coming up with the account because of the way it was set up. I have had no success with them and they don't seem to care. Nothing has gotten fixed and my patience with Verizon is GONE. The customer service phone line is also a joke, nothing gets accomplished when you're on the phone with them. I'm currently looking for a new phone company who can handle doing the basics for their customers. I highly recommend staying away from Verizon. They only want your money and don't care about keeping customers happy.
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