Made this appointment online a few days before and loved that convenience. I had my pick of times which is why it was surprising and annoying to me that I have a 2pm appointment and have been waiting for 25 minutes. I showed up early as instructed so that I could fill out paperwork (which there was none) and give them my paperwork from the Humane Society on my pet. I should also mention that I am using my free vet visit that comes with the adoption. After waiting an unusual amount of time without a check-in, I kind of lost my cool and was shown to a room immediately. The doctor was warm and apologetic but there was nothing more than a once over of my cat and then i felt like the rest of the consultation was a sales pitch. I went to "activate" the health guarantee more than anything -- should anything have happened to the cat, visiting this vet would have provided coverage for minor illness with no cost to me. I will not continue care here. Did not feel authentic or the kind of experience i have come appreciate with my pets' current PCP.