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| - I drive from the NW valley to have my Diesel Ford Excursion serviced and repaired here, even though I have tried two dealerships much closer, I chose to have all of my work done on this truck by Rick and the Crew at Deer Valley Diesel.
I like that Rick is always straight with me about the costs, and the best options for the repairs, and when I have read about something online and asked his opinion, he can tell me why it is a good idea or a bad idea based on experience with it in the past.
Last year we had a major repair / service done, and while in the shop the mechanic did the required factory updates from Ford to the computer as well. The upgrade they did and the repairs they did were an effort to have the truck run better in the winter time, and it did, unlike the dealerships efforts, we made it through this winter's cold spot too, and the truck has been running strong, and no rough start in the mornings!!!
I have called in from out of state with a question on a service light while on vacation, and Rick put the Ford trained technician specialist who has worked on my truck on the phone to talk through the likely issue, and we resolved it on the side of the road just like that, he was spot on with his telephone diagnosis and repair for me in that situation over the phone.
I love that whenever I call the shop, the phone is answered by someone capable of helping me, I have never gotten a recording or voice-mail. I love that everyone I have ever interacted with at ths shop has been professional and courteous. I love that I don't have to worry if they put oil in my rig or that they left something loose.
On the shelf I see name brand parts, filters and fluids, and I am always reccomended top quality parts / repairs by Rick, and the crew.
Even though I am an ASE certified mechanic, with a pit, and capable of doing a lot of my own services and repairs, I trust the crew here completely, and that is rare for me. I even had them do a general service for all of the fluids on this rig recently because I was just short on time to do it myself before we took it on a long road trip, and it was done to my satisfaction without issue!
Thank You Deer Valley Diesel for years of great service and more to come. I will keep teling everyone to head your way!
Sam (Desert Solutions) Peoria, AZ
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