I have been a consistent customer of Everything Bagels since they opened this location stopping in 2-3 times a week for a bage in the a.m. Overall they have been great however today I was shocked by a poor customer service/deceptive pricing tactic they used on me.
If you order the egg, bagel and cream cheese plate for $4.25 they ask you what type of bagel and what type of cream cheese you want. I aksed for the lox cream cheese. Instead of putting the cream cheese on the toasted bagel they filled this 1/4 lb tub container (way too much for a single bagel) with the stuff and then charged me an additional $2.25 for the cream cheese. Their explanation was lox cream cheese is a specialty item and they have to charge more... however it seems odd to me that a) cream cheese is included in the price and they would not charge me extra for the regular cream cheese they smear on so why is it they have to charge for a 1/4 tub of specialty cream cheese and b) the difference between $2.25 and $1.50 ( for a 1/4 lb tub of regular cream cheese) is $0.75 cents so why are they just not charging me that difference. Neither the clerk or the manager had good answers just that was what the charge was...
Dunno if I will be back as I do feel ripped off. Its too bad becuase I really liked their bagels.
So be pre-warned!! If you order any specialty cream cheese they wont tell you upfront about the increased charge!!!