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  • Undeniable that Valentine is very charming while dating and up to and including the sales transaction. Wait till you meet their service team, which seemingly is the most important part in maintaining and adjusting a mechanical being. Just picked my '11 XC70 up from its oil change and asked that an estimated mm of brake pad remaining be noted.....oh yes, Valentine did take the measure and chiseled me for $40 to do so. Toyota has never done this to me in 12 years AND Hyatt Infiniti did not stoop this low. The Valentine service team is and will continue to kill the front end sales. Whilst I was being skinned for $40 my fantastic salesperson Patrick was asking for new business as my lease will expire in Q1/14. Sorry Valentine - we are breaking up in April because of poor service and short sighted thinking....take my $40 now as it is the last money you will receive from me. Volvo is a good product, but suffers from a monopolistic set up for dealers. Word is that Volvo might be the next brand ceasing sales in Canada due to depressed volumes
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