Not impressed. :( My husband and I used to go here to celebrate our anniversary, but it had been a few years. I decided to take my family. I made a reservation and pre-ordered the chocolate covered strawberries that were free with my birthday coupon.
When we arrived at the restaurant, they could not seem to find our reservation. There was nobody in the restaurant yet because I made the reservation for when they first opened. It was the most uncomfortable 10 minutes, as they never once apologized or even hinted that they made an error. It felt like they thought we were lying about having a reservation. I tried to cut them some slack because maybe they were stressed and had a lot of reservations behind us. Then one of the hostesses said, "Well, we just can't take any more walk-ins tonight." My stepdad said, "but we had a reservation," and they just didn't say anything.
The server was fairly friendly, but I was going out of my way to be extra nice to her because she really didn't seem to want to be there. It took a long time to get refills and to bring out each course.
I just feel like the service was seriously lacking, especially because they didn't have that many customers when we showed up. None of the employees seemed happy. If I'm spending $250+ to take my family of five to dinner, I expect much better service. I'm not sure if we will go back again.