| rev:text
| - Quick facts:
Rude staff that ignore you
No music in main manicure room
Everyone frowns
Techniques for manicures, pedicures and massage are sub-par
Owner is not around and doesn't care about this business or her staff
Long story:
I bought a Groupon deal for this place last year: I bought 2 vouchers, each cost $40 and covered a mani/pedi and unregistered massage. They could never accommodate me and my friend in for all services at once so we split them.
I finally tried to book the double-massage for this year. I called many times and no one answered. I began to think the spa was shut down.
Finally, i got ahold of someone and had to book 3 weeks in advance because I wanted my mom and I to get a massage at the same time. They promised a confirmation call but it never came.
I had the appointment in my Blackberry as 3:45pm. I called on the day of to confirm and they didn't answer their phone, I left a message and assumed it was fine.
We arrived at 3:25pm. When we arrived, they said we were late because our appointment was at 3:15pm. Then they totally ignored us and kept working on 3 girls' mani/pedicures. they didn't even come over to talk to us or anything . Finally, when they finished the pedicure (which had definitely been going on longer than the 10 minutes we were "LATE"), they said they wouldn't do it because we were late. Even if we were late, it was only by 10 minutes. They weren't ready when we arrived anyway. Clearly they were only halfway through an appointment.
So, instead of just taking us in and saying they had to cut it short by 10 minutes (which I would understand), they made us wait 30 minutes without saying what was going on. Meanwhile, their toilet was overflowing and they had to call the owner. Then proceeded to speak in Indian, clearly bitching and griping because they didn't FEEL like doing the massage. Now it was after our ACTUAL appointment time and close to 4pm.
Finally, they graciously agreed to do a 45 minute massage (because their manager forced them to), which was actually only 35 minutes (I looked at the clock). the massage was not very good, as they are not trained at all. The hot stones were nice, but i was so mad by now, the massage felt terrible - and the girl definitely was not massaging my neck - it was more like mild strangulation.
BTW, I heard another guy come in at 5 and complain about their phone line. The receptionist/estetician/massuese said they "don't answer their phones because they outsource calls to India," so no one gets appointment confirmations.
On top of that, they put me and my mom in a "couple's massage" room. Ick.
When we had the mani-pedi last year, it was OK. The owner was there, so people were less rude. They did a sub-par job on our nails. Could have done better at home.
Plus, there's no music in the mani/pedi area. It's silent and feels like a funeral service. So much for "Rythym's spa's music therapy"
This year, it was disgraceful. It must be that the owner oversells groupons, pays her staff nothing and then isn't around to run the business. BY THE WAY, the owner's trying to start her own Groupon-like business so she doesn't care about the spa at all (This is what she told my friend who does web-design while we were getting our nails done!)
EVEN FOR FREE I WOULD NOT EVER GO BACK TO THIS SPA! I HOPE THEY SHUT THEIR DOORS FOREVER!!!!!
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