************* updated review
Brittany the customer service manager reached out to me after reading my yelp review and got all the information about my situation below. Between her and part owner James they went above and beyond to make sure that I got what I wanted in making this situation right. It was amazing how quick this got settled after talking to Brittany the first time!
I now feel secure in being able to go to them with any questions and concerns and it being handled correctly! Im happy and I thank them for making this right!! *********
If I didn't have to give any stars I would. This place is awful and has horrible service. I just bought a brand new car here with a return of a leased Kia. Almost a month later I got a bill in the mail for almost 2000$ for damages to my lease I returned. This car was in amazing condition. But this isn't why I'm giving this place 0 stars.
I contacted James the sales manager to help me with this bill. He continued to tell me he would help reduce it and figure it out and never did. He would continue to say he hasn't been able to get a hold of someone at Kia finance and would call me the next day at a specific time and never would. This happened four times over a week. So I would continue to call him since he would never call me as he said he would to find out there still hasn't been any solution. So finally my bill was due today and he said he'd call me at 10am never did. I called him at 230 no answer. Of course!
What's the point of James having a job if he doesn't know how to do it!
I love Kia the car but I will NEVER buy another car from this Kia dealership ever again and I will tell everyone I know the same thing!
This place is a scam! I can't even believe it. And after but purchasing a brand new Kia from them. Awful