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  • We were looking forward to going to this restaurant and trying this place, as we have heard good things about the food from friends. So disappointed with this place. I was excited to find a good tapas place as I used to live in Spain and have been craving some good tapas! We made reservations for Valentine's Day and they had a pre-set menu, which is fine, but did not have any information about how it was to be executed on their website, nor informed us at the time we made the reservation. I work in the service industry, and if you are to have a pre-set menu, it is standard to call all those who made reservations to confirm they are aware of the pre-set menu, which did not happen. I called to confirm that we were going to have our own table, as they were to have trivia, which we did not want to be a part of, especially if we are to be sharing a table. When I called, the woman who answered the phone didn't have any specific answer to what the menu entailed, or what was to happen for that evening. She ensured me that we would have our own table for our reservation and told me she even made a note. When we got there, they sat us at a long table that was crunched into a small room. We went to the host to ask if we could not participate in the event and have a table out in the restaurant as I had asked for on the phone. The woman did not apologize, but told us she could get us a table in 45-50 minutes and to wait at the bar. Was completely rude...terrible customer service and management. We ended up leaving and not taking the reservation as there was no point in waiting 45 minutes for our 7:00 pm reservation. I was excited to try their food, but won't come back even at a later time due to the poor management and customer service. I hope they can get it together and will consider trying it 6 months from now, if they are still around...
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