I had a plumber out that said we needed to have a "leak detection" company come out. I googled and found Mr. Rooter to have "leak detection services" right at the top of their company ad. I explained our situation to the dispatcher, printed their coupon that said "no charge - leak detection with any waterline repair" and waited almost 24 hours for them to come out and was excited for them to come out on a Sunday.
The man was very nice. HOWEVER, they find leaks by poking holes in the wall. Our plumber yesterday could have done that!!!
They said we need to call Precision to come out. What a wasted of our time (and theirs) for us to have no hot water and now it is a Sunday.
(After we made this appt, we did find another company that could have come out yesterday -on Saturday afternoon but opted to keep our appt with Mr. Rooter - won't make that mistake again.
Listen up, you need to change your ad AND educate your dispatch personnel!!