They overbook customers, so we ended up a very long wait time and poorly done, rushed photo session. On top of that, they were totally unprofessional about it, we were never told a time when our session would actually start. So we ended up waiting an hour and a half after our after our scheduled time, with 3 bored little kids, when we could have been walking around the mall.
After our session, we had to wait an additional hour and a half, so they could download pictures which should take a maximum of 30 minutes. Then another hour and a half to print them (again a maximum of 30 minutes).
During our huge wait time we got to be witness to an argument between the staff and a customer because they deleted this poor woman's family photos off of a camera's memory card. Did I mention the staff is not professional?