After going here for lunch I think Rose O.'s review is spot on. The food was in the 4-5 star range, but the service was in the 2 star range.
One day at lunch I noticed that some guys had come back from a new burger place because of the amazing looking sweet potatoes fries I saw them chomping on. I asked them where they got it and they said Create. I had seen the place open up a while back, but never stopped in to check it out. After "sampling" a few fries I decided I would look the place up. When I found out they had a couple of vegetarian dishes I was sold.
The next time I went out to lunch with a group from work we figured we would go here. There were a number of us going so we had to take several cars. I hit the gas so we could be the first in line, and first we were. Unfortunately we were the last to get our food and head back to work. That's where the 2 star service comes in. Apparently one of the cashiers made a mistake and had to ring the order up as pickup order. So we sit around waiting for 20 minutes wondering where the food is and when we ask it was sitting in the kitchen the whole time!
Normally I would give them the benefit of the doubt because mistakes sometimes happen, but after reading Rose O.'s review of the place I have a feeling that mistakes are a common occurrence rather than a one off affair.