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  • Awful first impression..not going back to give them another chance. I turned in three alteration items and only two were done when I went to pick them up. One was sewing button on pants...they forgot. Other was tightening buttons on suit jacket which they said they don't do yet they charged me for it anyways. Manager was rude. I had to wait while they sewed the button on the pants. I told the manager I had my baby and dog waiting in the running car outside (it was 116 degrees that day) and he was very sarcastic and told me to wait in the car with my baby and dog and he would bring my pants out when they were done. Not a good way to make a first impression...and an even worse way to deal with a very unhappy customer. If you need dry cleaning you are better off going to to the discount place down the street at Val Vista and Ray by the water and ice (save yourself the money) and I'll find another place for alterations (hopefully a mom-and-pop place I can support). Lapels looks nice and clean so I figured they would be professional ...boy was I wrong.
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