First off, they were very fast on the call back and arriving at my house. The owner who I spoke with on the phone was very pleasant and sent his son out who was also very nice. They were upfront about their service fee on the phone but what I was not told was that they do not do major repair on refrigerators. My fridge was tested and the tech told me I had a bad compressor and since they are a small company the can not do the repair, however since they didn't do a repair I still had to pay the $55 service fee. My intention was to have them fix my fridge but I had to call another company to come out, do the same tests. It turns out it WAS NOT my compressor and actually my circuit board which is much cheaper and a simple plug and play fix. If I would have known they can't fix major issues I would have called someone else. In the future please tell people you can only do limited fixes and train your techs better. I almost bought a $1000 + compressor due to a bad diagnosis and you lost out on the revenue of a simple repair.
Revision : I saw the owners reply, the above is what actually happened. As I stated the service on the phone and the prompt visit was good but the tech misdiagnosed my problem and I wasted time and the $55 service fee. Speak to the tech that came out, get the story and maybe it is a training opportunity. I do not write bad reviews often since I know these are small businesses and it effects people livelihood but based on the brash reply to my review looks like this one is well deserved. Cheers.