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  • While the pool is eventually getting done and basically what we wanted the journey has been slow an unacceptable, with the original completion date of June 2014 we are now is September and they continue to drag their feet on simple things such as a switch for the lights in the pool. Communication after signing has been vague with most answers being so generic they are meaningless like, "We'll get on that ASAP" while a month later the issue is still unresolved. My salesman Ron does love the double talk and changes the topic when his points are invalidated. The very contract he gives you says not to pay him until each of the steps are completed, but Ron skirts this by giving you an invoice that only list the portion of work he did do and not the work he didn't but the total on the invoice is for everything, done or not. Very sneaky and he is so adapt at this I find it difficult to believe that this isn't his normal mode of operation. All in all the pool should last for years and had Premier honored their written and verbal commitments to me this review would have been a solid 4 star and possibly even a 5 star. With all the headaches from having to watch them every step of the way one would be better off to do an owner/builder pool, you would still have the headaches but at least you would save a few bucks in the process. Had I not kept constant pressure on them the pool would have been a foot shallower than contracted for, the solar stubs would have been forgotten, the stone work around the pool would have been incomplete and the entry to the pool would have had a two inch hump/tripping hazard right in line with the steps. There is still the question about the gated entry to back yard as the city inspectors signed off on the project before the self closing mechanism was added to the gate, now Ron at Premier doesn't recall this as being a requirement. Even with a written clause where Premier Pools was to pay me a per day late fee Ron has even backed out of that, the only way to deal with these guys is to not pay them until the final steps are completed and don't fall for their double talk about how you will be billed an additional fee if not paying for the interior finish up front. If they haven't completed what they say they did they don't pay them as the legal system and the contractors board will become your only means to resolve the issue, once Premier Pools has your money good luck getting issued resolved.
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