Today was the 2nd time we came to this place. I have no complains in regards to the food at all or even with the server.
BUT my complain is with their MANDATORY TIPPING and the manager.
Valentines day today, so their lunch rates are higher than the usual. We paid $29.99 each, 4 persons in our party. I paid with my debit and on the machine it will ask you if you want to give 10%, 20% or "other" tip. I chose other, then the server said I need to give her additional money because "the tip is not yet included". I was confuse as I saw on the machine the total of our bill plus tip. At the mean time I still gave her cash. I decide to check my online banking on my phone and I saw that I was charged including the tip already. So I asked the manager (I think his name is Phillip) to dhow me the receipt. He kept telling me I'm not understanding the receipt and keeps pointing on the receipt which only shows our food bill and he keeps saying that the tip wasn't included. There's 2 receipts stapled together, on top is the copy straight from the debit machine which shows how much tip we gave. He explained that "we can tip whatever amount we want". But then he said because we gave less than what they expected that why we have to give more.
I got pissed off and just walked away. I felt disrespected on how he talked to me like I have no common knowledge and don't know how to read a receipt. (It's easy to see the work "tip" there, it's not like it's written in another language) I always tip every time I dine in but I thought tipping is a courtesy to your server and like what he said whatever generous amount you want to give. I have no idea that they are the one's who will decide for you. And if you don't give what they want they will make you pay!
Very very disappointed with the manager. Love the food but I don't think the food will make me come back.