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| - This past weekend, I came here twice in search for a particular bed.
First time I was browsing and noticed a bed on sale. NO ONE was in that particular section and I had to hunt them down.
Second time I came in with the purpose of purchasing the bed, but again NO ONE was in the section. I had to go to a neighbouring dept., stand in front of a couple workers who were chatting, wait for them to finish their conversation, and then they acknowledged me.
The girl who was supposed to be in the bed dept. was in the wardrobe dept. I asked if she had a measuring tape - not that cheapie paper measuring tape - and she did not have one. Fine. Then she asked if she needed to go into the bed dept with me, in which she just ended up using a computer nearby to look up inventory.
In the self-serve dept. the bed was NOT located in the right area as per the tag on the item in the showroom. Again, I had to find an associate who was talking - fine, they were talking about work - wait for them to finish their thing, then I was acknowledged.
I asked where a particular item was and the told me and just pointed. Ultimately, the particular bed in the colour I wanted was NOT where associate said it was. Another colour was there, but not the one I wanted.
I left empty-handed - partially because I was turned off about my whole experience at this store.
I realise that they're not commission based, but why do I, as a customer, have to wait until workers finish their social conversation before I can ask my question? Do associates no longer show you where things are - as opposed to just pointing or following you to the dept. where assistance is required?
Am I just asking too much??
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