| rev:text
| - We've visited the Rusty Bucket twice so far. The first time was in December for a date night. The food was fantastic. I debated between a sandwich or the mac and cheese made with beer cheese. Then I found a burger (actually two!) that had beer cheese on top of them. I went with the Green Chili burger, which actually has a beer cheese on it, along with spicy jalapenos. It was delicious, as were the accompanying seasoned fries. It was a Friday night, which was martini night, so I tried the grapefruity one that our server recommended that had fruit-infused vodka. Yum at a great deal. The only downside about that visit was that it was the first real cold spell of the season (like 20-something degrees out), and we were seated underneath a vent that every 10 minutes or so would blast freezing cold air on us. We kept our jackets on the entire night, which you really shouldn't have to do. Plus, it just cooled down our hot food. Dear restaurants: turn off the A/C in the winter. Thank you.
Our 2nd visit was a couple weeks ago. My parents were in town visiting, so six of us went to the Rusty Bucket on a Saturday night. When we arrived, we were informed it would be a 20-35 minute wait. Ok. That wasn't too bad, considering it was a Saturday night and the fact that they don't take reservations. That 20-35 minute wait turned into a 60 minute wait. Granted, it's not the restaurant's fault if people were watching sports on the big TVs around the restaurant and wouldn't leave their tables. Well, maybe it partially is. Around the 30-minute mark and beyond, we were told intermittently that our table would be ready very soon. At around the 45 minute mark, they told us it would be just one more minute, and even had menus in hand. I'm not sure what happened, but that dragged out until 60 minutes from the time we arrived, we were finally seated. Everyone else who had been waiting for a table had long been seated, even parties bigger than us. The manager told us that we'd be well taken care of and he'd buy us apps. That was nice, of course, and the action that he should have done (although drinks may have been appropriate as well in this case). Unfortunately, once we were finally seated, the follow up on those promises wasn't that great. After our initial contact with our server who was all bright and bubbly, we rarely saw her again. She never came by for drink refills, she never came by to check on our meals, and it took forever to get our check. When we finally DID get the check, it had the price of the "free" apps on it! Worse, the manager NEVER came by to check on us. Seriously? If I was the MOD on duty that night, I would have been kissing our asses to make sure we had a fantastic time. I don't think a little attention after that fiasco is asking too much. IT'S YOUR JOB. I guess we were too nice and should have been total assholes instead.
Anyway, the food was good again and at least we weren't seated in the A/C zone on another brisk night, but the service and follow through was quite shitty. Owning a dining establishment isn't just about the food and atmosphere, it's about providing quality customer service if you want repeat visitors. I think some people need a refresher course or to find another field of work.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)