Thus far, I've had nothing but good service from these guys. They've gotten me in for oil changes on a moments notice (a far cry from even being able to schedule pre-paid oil changes at Fletcher's) and not only corrected a bad alignment from Fletcher's, but also adjusted to a proper manual setting for better tire wear (at my request). They've been good every time I've dealt with them and have had no issues with me watching over their shoulders sometimes as they do their work.