my massage was nice, I had a gentleman with longer hair- and he did a great job. In fact I did tell him I would come back to have him rub just my scalp for an hour, he was so gentle with my hair. The staff is sort of pushy when you leave though. I understand you try to sell after the experience, maybe implement a follow up call or something? I'd rather get a call to ask if I'd like a membership then be hassled when I'm all relaxed.