We had made appointment online for 6:40, we showed up at 6;58 and they told us that we were past the 15 minute wait period and would have to wait back in line.. which was up to an hour. A little bummed, the manager came up and put us in the front of the line and we were helped out almost immediately! We were out of there within 20 minutes with our issue resolved! They were so I've and caring. Will definitely be back!