I never liked their customer service but I was stuck with them due to their screw-up which left me with over 2000 dollars in giftcard credit.
sales manager was extremely rude, let alone knowledgeable to the their pricematch policy. All the other location offers price-match except this location and when you ask why, the sales manager simply replies 'buy geeksquad or other product with the purchase and we will consider the price match'. What is this? Why would I wanna purchase geeksquad when you don't even know the difference between 15-inch retina vs. regular mac pro?
I made formal complaint to the head office.
All I will say is that I will never shop at bestbuy again.
I would have never gone there in the first place if I did not have over 2000 dollars in gift-card credit because they screwed up initially and given me with 15 inch regular macbook pro thinking it was retina display.