I can't address the negative reviews, but I can say I received great service. I called ahead and had my questions answered about what docs to bring. I went in and waited just a few minutes while she helped another customer. I explained what I needed (title transfer and registration). She asked a couple of clarifying questions. She then went to work on the docs.
She's not big on small talk, but she was quick and got everything done with no issues. I was in and out in twenty mins. It would have been an hour or two at the MVD I'm sure.
I would definitely recommend the service, and I'll use them again.