rev:text
| - If not for the great strip view our room had, this restaurant would deserve only one star. Our stay at P. Ho was a comedy of errors, long delays, and unmet promises.
Let's start at the beginning. Showed up around 9pm on a Thursday. I know it is a busy night for hotels because I do what many people do: come on Thursday evening and take Friday off, to squeeze an extra night of fun out of a Vegas stay. So the line was understandably large. But it wasn't large enough that we should have spent 45 minutes waiting. There were only 4 receptionists trying to work through a line that was 30 or so people deep.
When we finally cleared the line, we were told that we would not be able to get two adjacent double-queen rooms, let alone adjoining. I told the guy working on us that we would be fine with rooms that were close to each other on the same floor as well. He couldn't find any of those either, and came up with a solution: he would upgrade us for free to two adjoining rooms with a strip view (which we normally wouldn't have access to based on what we paid for), however one of these rooms would have a king bed and the other would have the two queens we asked for. The receptionist assured us that we would be able to request a rollaway build at no charge. I was honestly satisfied with this outcome, but it gets better:
- We could only put our stuff in one room because the adjoining room was not cleaned yet. The room would be ready later in the evening.
- When we dialed for the rollaway, we were brusquely told that this would cost an extra $30 per night (!!!) Clearly a case of the foot not knowing what the head is doing, but still. We eventually got it cleared up, but not without going back down to the reception to yell at people.
- The bathroom in the king-room had two faucets, but one of these only dispensed hot water. Repeated requests to get this fixed were never fulfilled.
Overall we felt that for the amount we had paid for the privilege to stay at PH was high enough that this level of service should have been much higher than it was. Next time I go to Vegas I definitely won't stay at PH... I did have a much better experience with the Venetian in 2009. Heck, Circus Circus might've been a better experience. Sigh.
|