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| - San Tan Ford is an absolute mess. My family bought 4, yes FOUR vehicles from here. 2 have never had any issues aside from the mandatory safety recalls. Mine, however, have both been absolute nightmares. The first vehicle was a 2012 Ford Focus, marked as a Certified Pre-Owned. While I am aware that a dealer does not have to show you the CarFax by law, it would have been nice to have been shown them especially since I was a first time buyer and I had asked for them. I did not want to screw myself into a junk lemon. I found out later that the first Focus I purchased was beat up like none other in California. I ended up running the CarFax myself to try and understand why the car didn't like to run, and why San Tan Ford was avoiding working on the Focus. If I had the chance to go back and re-do the deal, I would have run as far away from that dealership as possible!!!!!!!
But of course, I got angry instead of using my head. I took the car back, explained my issues with it, and told them they could have it. At that point, I did not care if it affected my credit in anyway, shape, or form. And what do you know!! The same guy that sold us our first three cars swoops in the "save" the day. With being as distraught as I was, I allowed him to sucker me into another heap of junk "Certified Pre-Owned" Focus. I should have known better, but I messed up by letting him use his snakey dealer tenancies and I got myself into an even bigger mess. I cannot even begin to tell you the number of times I have been stuck at that shop. Each time, they deny me a loaner or a rental. Exactly how am I supposed to get to work to pay for the piece of crap if I cannot get there on time? I have since taken my Focus to other Ford dealers, and they have treated me like such royalty. When I make an appointment, they don't hold my car for a WEEK before even looking at it, and they make sure I am able to get around and do what I need to.
The problems just never end. I know cars are not problem free, but when it is the same issue over and over and over again, there are only two reasons for it: 1) San Tan does crap work, or 2) San Tan lies and does not do any work at all.
I will never, EVER, recommend anyone to come to this shady hole of a dealership. Selling cars is not about who you can screw the worst into a vehicle. I really never should have switched from Dodge to Ford. At this point, I would have even bought a Chevy. Never again will I buy a Ford, especially not from this place.
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