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http://www.openvoc.eu/poi#funnyReviews
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  • SERIOUSLY I THINK YOU SHOULD CALL SOMEONE ELSE I had this company set to clean my carpets this past Wednesday, and was quoted 80.00 for the 2 area rugs and the master bedroom, and that would include pre-treatment and cleaner, when the tech arrived he arrived 30-40 after the scheduled appt. Which was odd because I was his first stop. After he looked over the job he told me that the soap would be extra for the bedroom, I was a bit taken back because I was quoted one thing over the phone and told another when the tech arrived, I felt this was a despicable bait and switch tactic, When I informed the tech what I was quoted he told me I wasn't quoted that and they would never quote that, well I beg to differ because I specifically asked if the soap and chemicals were included because I was inquiring as to what kinds of chemicals they use. I told the tech that I was going to pass on the whole job because I don't do business with companies that wont deliver on their promises, I think I caught him by surprise because he clearly did not run into people throwing him out of their house over 20.00 but it was principal. He didn't leave at first and I had to get a bit more stern and told him to "get out of my house" he said okay and left. I called the office and talked to a lady, and got some song and dance about the owner having surgery and the person who quoted me that would never have said what they said, and I told him about my inquiry and she said "it must of been one the the new people" and she would have to talk to them about how they are quoting jobs. She offered to send someone else out to take care of it, and would honor the quote, I said fine ( I figured I would give them a chance in case it was just 1 person who ruined my experience ) she said she would call another tech and call me back...well its been 3 days and I still have not heard from them. I checked them out on the BBB and they have an F rating and I can understand why...STAY AWAY FROM THEM, they don't care about their reviews or customer service one iota. I called back to find out what was going on why I didn't hear from them and they didn't have a response I told them I would be leaving a review with my experience and they did not care.
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