I was new customer that set an appointment for 2:30. Their text message sent me a text two days before the appointment confirming my 2:30 appointment. When I got there, the receptionist said I needed to reschedule because I didn't show up 30 minutes early to fill out the new patient forms. A) Neither the automated text system nor the person I set up the appointment, let me know I needed to show up 30 minutes early. B)They should set up the appointment for time you need to come in, not when you see theoretically will see the doctor (normally you sit in the examining room for 15-30 minutes waiting for doctors).