I have stayed at this hotel several times as I am loyal to Hilton/Embassy Suites. I have never had an issue with the hotel staff, they have always been friendly and helpful.
The hotel is currently under renovations (June 2016) which it desperately needs, however I just stayed In a "renovated room" and it seems that the room was put together by construction workers that had no attention to detail. For instance, they painted the vanity in the bathroom but then put the toilet paper on it before it dried so there is bits of toilet paper cover stuck on the vanity. There are splashes of paint on the tile. Also they have not replaced all the furniture yet so the main room is mismatched. Maybe once the renovations are complete everything will be more put together.
I do agree that housekeeping could do a better job. The bathroom tile was very dirty looking with bits of hair/fuzzy in the corners and just looked like overall it needed a good scrubbing despite being recently "renovated"
Overall a decent place to stay and I can't wait to see the renovations completed.