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  • I go to this Chatime every now and then when I am in the area. It's a convenient location and not overly busy. But their service is horrible. I usually get those fresh tea like sakura green tea or those pu-er tea, you know, those ones that they need to make it fresh just for you. But this location does not have it. I ordered one, the guy said they don't have it. I picked another kind, he said they don't have it. So I asked him what kind of tea you have under that specialty tea section. He said they have none. I don't understand why would they even bother to have it on the menu. So I ordered a regular milk tea with tapioca. The guy just picked up a cup already pre-filled with tapioca, and he dumped some tapioca back to the main pot. I drink chatime a lot and I felt like they gave me so little tapioca. I told the guy to add more tapioca, he turned around and told the girl who was making the tea, and she was about to seal the cup. He turned back to me and said "Sorry, it's too late". I mean, the cup wasn't even sealed! First thing, I was upset how they don't have what I wanted, then they gave me a cup that was used before THEN less tapioca than it should be and THEN telling me that they can't add more because she was about to seal it. Worst customer service.
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