| rev:text
| - Uberrito... I've had my eye on you for quite some time. You popped up in Arcadia and also in Scottsdale on Tatum and Shea. I finally had the perfect opportunity to try you when my sister suggested we have Mexican for lunch on a recent Monday.
At the time, we were closer to the Tatum and Shea location, so I headed that way first... only to find a sign on the window that said that the Scottsdale location had closed it's doors. Bum bum... bummer. Over to Arcadia I went; at least they would be open and pleased to serve me; or so I thought.
I parked and walked in with excitement, ready to check out this Tex Mex fast casual place with a large order to-go. The greeting I received was underwhelming... No "welcome to Uberrito" -- no "hello" or "have you been here before?" or "what can we get started for you today?" Instead it was a pressured meat or seafood question. Well, I was ordering a taco, 2 salads, a couple of tortillas, a quesadilla, and some nachos. We had looked at the menu online in advance and my sister wanted the "Two Timer" (Seasoned ground beef, lettuce, tomatoes, & shredded cheese drizzled with sour cream in a crispy taco shell, wrapped in a flour tortilla, spread with refried beans). Well, strike 2 (or is it 3 at this point? ) This location didn't offer that option and the girl working there looked at me like I was crazy, saying "we don't have a Two-Timer on the menu."
Instead, I ordered my sister the "Sloppy Cowboy" (Shredded beef mixed with grilled potatoes and onions, topped with shredded cheese, drizzled with smoky chile de árbol salsa & serrano ranch on a flour tortilla). Needless to say, it was not a hit.
I made my way down the assembly line and told another employee what toppings to add to the salads, and when I got to the end and went to pay, I asked for some salsa on the side. You would have thought I asked for sushi at a Mexican restaurant or that my request was super high maintenance based on the response.
Employee: "What kind would you like? We have seven kinds."
Me: "I'd like two medium, two hot, and two mild, please"
Employee: "Two of each?" (while rolling his eyes).
Me: "Yes, please. Unless you have a better suggestion."
Note: There was no offer of a signature salsa, or a recommendation based on our order.
I received my order and was not shocked to find that we were short a salsa and that one spilled all over the bag.
I probably should have noticed the pattern in previous reviews about the unfriendly attitudes and poor service at this restaurant... It's definitely something that could use some work. The nachos, quesadilla and salads were fine as I added toppings that were to our liking, but based on service alone, I will not be returning to this restaurant anytime soon. There are plenty of other moderately priced Mexican restaurants in the Valley who will appreciate your business far more than it appears this place does.
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