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  • Unhappy with most aspects of service. First cleaning, maid (Will) called an hour after scheduled start time and said he'd be there in a half hour. Got here an hour and a half late (website states to leave an extra hour for traffic problems, but surprised it was longer than that). He smelled like cigarettes and took three hours to clean the house, while I waited (didn't want a new maid in the house alone). He did a pretty good job but didn't make the bed. For next scheduled cleaning, I got a text an hour after the scheduled start time to cancel the appointment. I rescheduled two days later with another maid (KC), who showed up on time but also smelled like cigarettes. She cleaned for four hours, while my husband was unable to leave the house, and on her way out, mentioned that she forgot the vacuum, but that she'd contact her boss about a partial refund. So, after four hours, the house was cleaned, but not vacuumed. I left feedback over two weeks ago but haven't heard anything back. I recommend Merry Maids.
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