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| - I wish I could have given NO STARS. Although I am not familiar with the Big's location in Henderson, I am familiar with the one in northwest Las Vegas. On Craig and US 95. The reviews are the same let me tell ya. We purchased a couch and ottoman set for 2100 back in November. It came sooner than expected and we were originally excited. Then came delivery day. First the wrong pillows. Then the delivery guys had the brilliant idea that taking the plastic covering off one of the pieces, would make it fit easier through my doorway. They damaged the hell out of it and took it away. We had to pay the last 75 dollars on the balance for them to even take the piece off of the truck. So we basically paid them to scratch our couch. After an endless amount of phone calls to get the correct pillows, a portion of a refund for all this inconvenience, and get the center piece re-ordered, we continued to get the run around while speaking with different employees. We were told that we could exchange the wrong pillows for the ones we wanted that were on the floor model. Apparently, they think using pillows that everyone has sat on is no big deal. That's just disgusting. Then we were told, Why didn't you just keep the scratched piece? Apparently, they don't mind sitting on damaged sh**, regardless of how much you paid for it. So here we are, two weeks later. They call this morning 1/3/13 not to tell us their on their way with the new piece and correct pillows, but to tell us that the center piece is scratched worse than the last piece was. They have no idea how it got damaged during transit, cant guarantee that the next piece wont be scratched when its delivered in another week. Cant explain how bad its damaged, but they want me to keep the piece until the next piece arrives. So MORE inconvenience of moving stuff in, moving stuff out, risking more damage from their IGNORANT AND INCOMPETENT delivery divers/movers. They wont let us speak with the manager, (they'll relay the message for us). This WHOLE THING HAS BEEN A F-IN JOKE. SOOOOOOO UPSET. WHAT A NIGHTMARE ! DO YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE. HOPE THEY SHUT THEIR DOORS.
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