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| - I made an online appointment to have my brakes serviced on Saturday at 1pm. When I arrived, I was told that there were a number of other cars ahead of me and that they wouldn't be able to take care of my car that day. I was told that the online reservation system didn't interface with their scheduling system, as the online system was run by corporate and the stores were indepently owned. I am glad I didn't make the appointment for Sunday as I was originally planning, as I was told that there were no brake mechanics working on Sunday (even though the online system would let me set an appointment). They apologized for the miscommunication, and I rescheduled the appointment for 5pm Wednesday, as I could only bring my car in after I got off work. When I arrived, I was once again told that they would not be able to service my car at the time of my appointment, as they were several cars in front of me. I was asked if I could leave my car so that they could work on it tomorrow. I declined. They offered to schedule another appointment, but I declined. Once again, I left without having my brakes worked on. It seems that scheduling an appointment with them is completely pointless, as it doesn't get you anything over being a walk-in. the customer service people I dealt with were friendly, but that wasn't enough to make up for the scheduling issue.
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