I eat at Stephanos about once a week & the food is really good. I normally order a Greek salad with traditional dressing which is wonderful. Watch out for the olives in this salad though! They are not pitted, and I nearly broke a tooth biting into one. I also occasionally order the Greek grilled cheese which is really original! It's cheesy goodness grilled in between two pitas.
I normally have a pretty decent experience as far as customer service goes, but my most recent visit left a very bad impression. I ordered a Greek salad to go. When I got home I realized they had forgotten to give me any dressing (the dressing is the best part in my opinion). I called the restaurant and waited 15 minutes for someone to answer the phone. After no one answered I eventually hung up. I figured the restaurant was probably busy, so I ended up driving back to pick up the missing salad dressing. When I finally got back, the restaurant was dead. Only 2 couples were seated and had already finished eating. There was no reason that they did not answer the phone. When I got to the cash register, the girl working barely acknowledged me. When I finally got her attention I asked if I could please get some dressing as it had been forgotten in my take out order. She sort of just tossed the dressing at me and turned away. No apology and a super big attitude.
As I stated before, I eat here about once a week. After this experience, however, I will most likely not come back to Stephanos.