Wow I don't even know where to begin but I'll tell you the reason why I gave a 1 star. If anything, the service I received today is deserving of zero stars. First off, I go to Starbucks all the time but this one was by far the worst experience of them all and usually starbucks employees are always pleasant When i made my order the lady had no smile but rather a b*tch face on her and a mean attitude... i felt as if she was being rscist (im asian by the way) I told her my order and she wasn't even listening (i asked for caramel macchiato less foam on decaf and lactose-free milk) never even asked for my name but there was a line up behind me. How do they even know what my order is. Also she got my order completely wrong. Like I said, I ordered a caramel macchiato decaf lactose free. My husband also ordered his latte. When both orders came out they were wrong and I told the lady nicely ... and by the way I even said "I'm so sorry but you got my order wrong and if it's ok to change it to my requested order." The girl who made my order at the counter also had a b*tch face and had the audacity to get pissed off... she threw the milk into the sink with an attitude and banged everything into the sink as if she was pissed off at me for getting my order wrong. I don't normally write this type of review but this one had to be heard. I most likely will never ever come back to the Starbucks ever again I really think the people at the counter are either racist or pissed off at their boss, ... who knows. Or maybe they could just be having a bad day but if you're working in this type of Industry you shouldn't be taking it out on your customers. This must be a management issue and management needs to correct this otherwise they'll have more bad reviews like this one. The service industry should not be taking it out on their customers. Management should be talking to their employees to correct this behaviour. I still left the Starbucks shop saying thank you to the lady who fixed my order with an attitude ... hopefully they'll have a better day before the day ends.