Nice building, Nice name.....This place is a scam. My wife went there for service. The service rep was arrogant and pushy. She was told she needed a $600 fix for a broken valve during a routine refrigerant fill. I called the guy out on his suggested overpriced remedy to see if he was honest enough to change his story. Of course he did not. I checked the problem and fixed it for $13. Check out the reviews of their other locations. Most are single stars with a few 5 (stars) mixed in. Wondering if they are figuring out their reputation proceeds them and they need to fix it with a few fake reviews? Good luck doing business in Ballantyne.