The manager of this company is awful and undeserving of continued business. His name is Bill and is disrespectful. I ordered 3 consecutive meals, 3 consecutive nights. I ordered 24 buffalo wings and a pizza. The collective cost was roughly $150 dollars. The first night my order was fine. The second night the buffalo wings were so overcooked and bone dry. I had to throw out half of them because it was like eating a leather belt.
Tonight I placed my order with one of the kind ladies at the front desk. Very sweet and pleasant. Due to the fact I had to throw half of my order away last night, I was emphatic with making sure the wings had extra extra hot sauce. That way with the delivery time they wouldn't be dry and gross. If anybody eats chicken wings, they understand this. I even told the young lady to make sure the wings were "swimming in hot sauce". We joked and she said I will make sure the cook understands. Spending $150 over 3 days, I assumed this place would appreciate the repeat business.
The wings came to my door bone dry, shriveled up and nasty. This order cost $60 plus the $5 tip to the driver. I called back in asked what happened. I was told the kitchen got busy and it was a mistake. The kind young lady said she would speak to the manager and see about crediting the wings. She called me back and said the manager wasn't willing to do anything. To bad for me. Meanwhile the 24 wings are in the trash can. I'm not worried about the $19 cost of the wings. It's the principle of a repeat customer receiving an unacceptable meal, spending a lot of money and the manager basically saying "tough shit". I will never order from this place again and the ownership should eliminate staff like this who has no regard for the customer. Go to Nikos pizza. Very kind staff who goes the extra step for the customer.